Help Center
Find answers to common questions about our products and services. If you need further assistance, please don't hesitate to contact us.
General
At Maison des Rideaux, we are dedicated to bringing elegance and durability into every home and office. Our experts guide you in selecting from a refined range of premium fabrics, designed to match your style while standing the test of time.
We proudly serve clients across Dubai & Abu Dhabi, bringing our expertise and premium products to homes and offices in these key locations.
We bring the showroom to you! Our experts visit your location with a complete range of fabric samples, allowing you to see and feel the materials in your own space and lighting.
Bookings & Orders
You can book a free, no-obligation consultation by filling out the form on our website, calling our customer service number, or contacting us via WhatsApp. Our team will schedule a visit at your convenience.
During the visit, our expert will take precise measurements of your windows, showcase our range of premium fabrics, discuss your style preferences, and provide professional advice. We will then prepare a detailed price quote for you.
Yes, you can make changes to your fabric selection or design before you confirm the order and make the initial payment. Once the order is confirmed, changes may be difficult as we begin production immediately.
About Products
We offer a refined range of premium fabrics for various curtain styles, including sheer, blackout, and decorative options. We also provide a selection of high-quality blinds to suit any interior design.
Durability is at the core of our brand. We source only premium, high-quality fabrics that are designed to stand the test of time, resisting fading and wear to ensure long-lasting elegance.
Absolutely. We prioritize safety and offer cordless and motorized options for both curtains and blinds, eliminating hazardous loops and ensuring peace of mind for families with children and pets.
Installation & Pre-Installation
Yes, our professional installation service is included in the final price quote. There are no hidden charges for standard installation.
Installation time varies depending on the number and complexity of the windows. However, a typical residential installation is completed within a few hours. Our team works efficiently to minimize any disruption.
We recommend that an adult is present at the start of the installation to grant access and at the end to confirm satisfaction with the work. However, you do not need to be present for the entire duration.
Pricing & Payment
We accept various payment methods, including bank transfers, credit/debit cards, and cash. Our consultant will provide you with all the necessary details during the quoting process.
We typically require a deposit to confirm your order and begin production. The remaining balance is due upon successful completion of the installation.
Cancellation, Refund & Warranty
We offer a comprehensive 12-month warranty on all our products across Dubai & Abu Dhabi. This covers any manufacturing defects in fabrics, mechanisms, and installation, giving you the perfect blend of sophistication and peace of mind.
To make a warranty claim, simply contact our customer service with your original order details and a description of the issue. Our team will guide you through the process and schedule a visit if necessary.
Because all our products are custom-made to your specific measurements and requirements, orders cannot be canceled once production has started. Please contact us immediately if you have any concerns after placing an order.
Motorization
Yes, we offer advanced motorization options for most of our curtain and blind systems. Motorization adds a layer of convenience, luxury, and safety to your window treatments.
Our motorized systems can be controlled via a remote control, a wall switch, or integrated into your smart home system for control via a smartphone app or voice commands (e.g., Alexa, Google Home).